Yeah I saw that thread already, I’d say the thing was designed to break where it broke, a purposely designed weakest point so that if the camera is dropped the breakage occurs where it doesn’t require a major repair to the camera body.
A break point is all well and good but the really disturbing point is nobody at Sony knows what to do about it when someone needs one fixed, I get the impression that nobody at Sony even knows what item those flash owners are talking about.
Does Sony run training and familiarity sessions for their own staff?
If Sony makes a flash with a purposely designed break point why don’t they have replacements on hand and have people who work for Sony informed as to what they are for?
Instead they run a moronic time wasting comedy of musical chairs passing the enquiry from one to the next back and forth inside and even outside of Sony without finding anyone capable of understanding the problem or being able to offer any solution to what should be a simple five minute fix.
Sony got rid of another 3000 staff worldwide not so long ago, it looks like they need to continue with that and then get some staff who knows something about cameras in general (instead of phone apps) and then give them some training about Sony cameras and accessories in particular.