broken Sony 24-70mm G-Master lens
Posted: Fri May 05, 2017 2:24 pm
https://www.youtube.com/watch?v=qGvlX9BtiTQ&t=305s
Ran across this by accident I see DK has already commented
Looks to me like a clear case of a product fault. If I were him try the nice guy approach first, if that fails unleash the Panzers. I took both Sony and Fuji to task on repair problems via social media and they both caved in. If you go into that you had best be right about it and you have to be persistent. Hit them hard and frequently until you get the result. Sony initially resisted so I expanded my case to a global stage across their facebook platforms. Make it visual photos etc and it's a sure fire winner
Social media is a powerful tool if you find yourself in such a situation. What bothers me is I've had pretty bad experiences with camera makers, but not other products. The design looks faulty on that lens
Ran across this by accident I see DK has already commented
Looks to me like a clear case of a product fault. If I were him try the nice guy approach first, if that fails unleash the Panzers. I took both Sony and Fuji to task on repair problems via social media and they both caved in. If you go into that you had best be right about it and you have to be persistent. Hit them hard and frequently until you get the result. Sony initially resisted so I expanded my case to a global stage across their facebook platforms. Make it visual photos etc and it's a sure fire winner
Social media is a powerful tool if you find yourself in such a situation. What bothers me is I've had pretty bad experiences with camera makers, but not other products. The design looks faulty on that lens