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01af
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Re: Forum posts deleted

Unread postby 01af » Sun Sep 07, 2008 10:02 am

Well ... dwelling on this forum has become more fun, and reading the threads easier and more relaxed, after I've discovered the Friends & Foes function in the User Control Panel. 8)

-- Olaf

David Kilpatrick
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Re: Forum posts deleted

Unread postby David Kilpatrick » Sun Sep 07, 2008 12:28 pm

In reply to Sonolta, I also do not 'own' a Tamron 70-300mm - etc. I have used the Sigma 70-300mm Apo Macro, but not - as it happens - on Minolta/Alpha.

I'll request a loan sample from Sigma in Alpha fit, and also get an official comment from them about the gear stripping issue. They are aware of it, but have not yet been asked to explain it or comment on it by the press.

David

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Re: Forum posts deleted

Unread postby David Kilpatrick » Sun Sep 07, 2008 6:35 pm

That proved correct - Sony has never admitted that the problem is a fault, and has claimed it is an inherent part of the design. I have since discussed this with Sony - at least with the manager of the Alpha division in the UK and with their Technical Sales manager - and while there is personal knowledge of the issues with 16-80mm QC within Sony, it is unofficial. They are fully aware of the problems, they read dPreview and other forums, and it has been at the discretion of each country to decide whether to replace lenses or repair them.

Re Sigma - the UK company has not so far been tackled on this officially - I receive all their releases.

David

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Re: Forum posts deleted

Unread postby David Kilpatrick » Sun Sep 07, 2008 7:45 pm

I misunderstood your comment as I thought it referred to Sony - then amended the reply, because it obviously referred to Sigma. I did that within one minute of posting (effectively, immediately - I realised the mistake while the server was updating).

David

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Re: Forum posts deleted

Unread postby David Kilpatrick » Sun Sep 07, 2008 9:41 pm

Sonolta wrote:Sigma may admit fault when there is fault (like free rechipping of *some* older lenses in the past), while Sony, at times, prefers to ignore the faults and pretend they are not there.

-Sonolta


Maybe the class action you referred to has produced this trait in Sony, but it certainly is there. They will stick out to the last to avoid making any accidental admission of problems which might be used against them. It is the main reason they do not want to have anything to do with what remains of the Minolta Club and the magazine - the content, much of it written by users, is not Sony approved. It's also why you will never find a Sony sponsored forum like this. Anything they do will be sanitized, checked, edited, censored and then checked again by their legal dept.

Sigma - at least in the UK and Europe - is a much more human company. They employ Lawrence Matson, a man as opinionated as you are, and a 'free agent' - not a corporate employee - to be one of their exhibition stand staff and to take a big role in building a group of Sigma users to beta-test equipment and provide photos. He's a US citizen based in Switzerland (as a translator, I think). They come over almost like a family company. Their UK CEO rolls up his sleeves and answers questions from amateurs at shows - in fact, unless you know him, you would have no idea he is the top man. They work very hard, very fast, and enjoy having a beer when it's finished.

I think one difference is that the Sigma distributor company staff can make decisions - they can just say 'yes' - and you can reach them personally. The Sony helpline operators who are the only people you can get to as a consumer, in the UK, don't even know much about the product and certainly could never say 'yes, send it in, we will look at it' unless that instruction has been given to them.

It is doubly important to buy Sony from a good dealer, not from a box-shifter. The Sony Centres and ACE dealers (UK) can reach a technical sales rep from the Alpha division directly. They can bypass the helplines and customer support centres, and get to the man they place the orders with. This is the difference - buy a Sigma from any non-grey import source in the UK, and you can speak with Sigma direct. The phone number on their adverts gets you through straight to the office, one transfer away from the top management or an expert staff member. Buy a Sony product without the benefit of a dealer, and will not be able to find a phone number, an email address, or a name to contact.

The old - original - Minolta UK in 1981 was much more like Sigma. A small team of real people. Even the camera division of Konica Minolta was not so very different. Sony is something else, and their headquarters in Europe says it all. It has its own lake :-)

David


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