bfitzgerald wrote:no comments surprising. It's not shocking to have something fail even an expensive lens. What is interesting is that they disputed it as a warranty repair when it seems to be just that ie manufacturing fault.
I don't see a massive amount of people with their 24-70 G lenses broken on their cameras. And I'm avoiding getting into denial mode. I think it is too adventurous to say that Sony have a problem here -what I mean is that the problem is with whoever run the Customer Service department for Norway, that definitely screw up the whole thing.
I remember one of those interviews with Japanese management, before the A9 announcement, where the guy said, when asked about "professional level camera", that they were considering it, and he mention that that camera had to be good for event/wedding photography because the mistreatment the gear endure. So, I believe Sony engineers "knows" about the photographers' challenges.
The heaviest lens I use on my A7SII/A7R is the 70-200f4, sometimes the SAL 24-70 f2.8 with the LA-EA adapter. But even with the lighter 24-70 f4 I pay attention to the way I hold the kit, most of the times by the lens, avoiding stress to the mount.
So yes, I think this is a customer service issue...