How much to change a flash tube?
Posted: Tue Apr 28, 2015 5:21 pm
In £ sterling what would you consider a fair service charge parts and labour/postage?
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How much to change a flash tube?
https://www.photoclubalpha.com/forum/viewtopic.php?f=21&t=8569
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Re: How much to change a flash tube?
Posted: Thu Apr 30, 2015 4:19 pm
This is the repair bill I got!
Re: How much to change a flash tube?
Posted: Thu Apr 30, 2015 5:54 pm
Maybe if they had outsourced the labor to Bangladesh or someplace like that it would have been less. Get rid of those high-priced UK workers! 
Re: How much to change a flash tube?
Posted: Thu Apr 30, 2015 8:39 pm
Yikes! That's a lot of labour, not to mention shipping/handling for a 5 pound part!
What's a use one go for on evilbay?
Dusty
What's a use one go for on evilbay?
Dusty
Re: How much to change a flash tube?
Posted: Fri May 01, 2015 9:08 am
I spoke to a manager at Intro 2020, they won't move on the labour I questioned why such a simple repair was so expensive (I can get the postage down by using a UK address but it's still excessive) He tried to make comparisons to cars saying a clutch part doesn't cost much but the labour is longer (ie more pricey job to get done) I replied by saying that clutch replacement is a tiny fraction of a car's price but this repair is not far off what I paid for the entire flash.
I told them to send me back the flash, they won't charge me for postage as I moaned to them
Did send an email to Metz in Germany suggesting that their service charges are "excessive" and I won't be buying any more of their flashes.
I have 2 x 58 AF-2's they are good flashes and I'm really happy with them, but if they develop a fault it's questionable if they are worth fixing, I paid £199 for each a bulb replacement will cost almost half of that. I can't see how they can justify the cost for such a simple job I could get it if they had to change the capacitor/board or something major, you would just have to throw the flash out.
I'm hoping there is better support for A mount flashes from Chinese makers I've tried quite a few models for Canon and Nikon and they are really way better than they used to be a few years ago and cost a fraction of the price of an OEM or Metz. At the moment they don't have much for higher end dedicated fully featured models but I will be looking there in the future if I have to get more flashes.
I told them to send me back the flash, they won't charge me for postage as I moaned to them
Did send an email to Metz in Germany suggesting that their service charges are "excessive" and I won't be buying any more of their flashes.
I have 2 x 58 AF-2's they are good flashes and I'm really happy with them, but if they develop a fault it's questionable if they are worth fixing, I paid £199 for each a bulb replacement will cost almost half of that. I can't see how they can justify the cost for such a simple job I could get it if they had to change the capacitor/board or something major, you would just have to throw the flash out.
I'm hoping there is better support for A mount flashes from Chinese makers I've tried quite a few models for Canon and Nikon and they are really way better than they used to be a few years ago and cost a fraction of the price of an OEM or Metz. At the moment they don't have much for higher end dedicated fully featured models but I will be looking there in the future if I have to get more flashes.