alphaomega wrote:I posted previously about my Sony DSLR problems and to update on my A550 purchase, I placed the order on 11 May with Simply Electronics and discovered on first use that the Eye Start function did not work. After some time they sent me what appeared to be a returned camera. Not only did the Eye Start not work on this one either but the On/Off "switch" in the Menu was blanked out. Back it went. I think that Simply Electronics have got a bit tired of me and have now offered a refund. I wonder why I should receive two cameras with the same problem??? I am "off" the A550 now and will be content with my A350/700 combo for the time being. I will wait and see what Sony are going to do next in terms of DSLR and NEX releases. I am slowly warming to the idea of a NEX to replace my Pana LX2/3 if just Sony would release an EVF and more lenses. Maybe Tamron and/or Sigma will get hit with the NEX virus and produce compatible lenses instead of antibodies.
David Kilpatrick wrote:Heavy use is the most likely factor.
then I am afraid it does not refer to my experience of two cameras both having a problem with a non functioning Eye Start. The first was definitely new and the second one did not function on being taken out of the box. On looking at the box and the missiong orange labels this one was a returned item. I simply have an idea that the previous owner discovered the problem and returned the item within seven days for a refund and did not disclose the problem. I guess that Simply Electronics got part of a faulty batch. I have been promised a refund now and I pointed out to the supplier that they were in default of the Sale of Goods Act here in UK for not having supplied a completely new camera second time round.Heavy use is the most likely factor.
David Kilpatrick wrote:Of course, I would not detect a faulty Eye Start function as the first thing I do is turn it off when setting initial prefs.
roysmith wrote:I had sporadic problems with both wheels of my A700. A few months ago I cleaned them with a blower, rotating rapidly while blowing air inside each wheel cavity, and since then both wheels work just perfect. Didn't take much time neither, only a couple of minutes. No need for vacuum cleaner sometimes I guess...
I must admit that it has only belatedly dawned on me that Simply Electronics may be selling "gray imports". They have confirmed that I will get a refund and I have given them until 12 July to provide this. By then they will have had my money for two months without providing a product "fit for purpose". If they fail to do so I shall send them a final warning by recorded mail that I intend to proceed to claim through the Small Court here in Scotland. I would think this would accelerate the process. I use the eye start all the time. I am in the habit of switching off my cameras when waiting and then back on with eye start before taking a picture. The photographic objective will then snap into focus before I hit the shutter. Just my way of working.Good luck with Simply Electronics - I hope they make your refund rather faster than the four months it took me to get mine. My faulty A700, as it happens, was from a similar Hong Kong import operation, DigitalRev.
bakubo wrote:There is a poll on dyxum.com about the A700 control wheel defect. Almost 400 people have voted and the breakdown is 47% have had the problem and 53% have not. The problem with the poll though is that it started in 2010 and after you have voted saying you have not had the problem you can't go back and change your vote if it starts. I suspect that if you could the percentages would change a bit.
I think it is pretty shameful that out of a pretty large sample half of the owners have had this defect. Clearly bad QC, bad parts, or just plain old defective design. Sony should be ashamed, but still not a peep from them.
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