Sony quality control problems

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Greg Beetham
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Re: Sony quality control problems

Unread postby Greg Beetham » Sun May 29, 2011 11:14 pm

And it's possible also that those who haven't had the control wheel problem will want to vote to 'defend' the A700 and Sony. I'd be wondering also how many voted pro or con that don't own the A700.
Greg

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WaltKnapp
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Re: Sony quality control problems

Unread postby WaltKnapp » Wed Jun 08, 2011 7:27 pm

Greg Beetham wrote:And it's possible also that those who haven't had the control wheel problem will want to vote to 'defend' the A700 and Sony. I'd be wondering also how many voted pro or con that don't own the A700.
Greg


Well, I own 4 a700s, all of which are in frequent use (saves lens changing) and none of them have had the control wheel problem in any form. And I did not participate in the vote referred to.

I did have one of the a700s, when just over a year old, fail the SSS mechanism. That was fixed by full replacement of the SSS unit under extended warranty. That is the only problem I've had on any of my a700s. And the majority of my photography is out in the field in natural areas, dust, dirt, water and all the rest.

All 4 of my a700s are under extended warranty.

Walt

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Greg Beetham
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Re: Sony quality control problems

Unread postby Greg Beetham » Thu Jun 09, 2011 1:22 am

Hi Walt, long time no see, I was just pointing out that that type of poll is open to missuse, but even so it appears that there were a lot of problems with the A700 control weels; also in the service manual (late edition) for the A700 there is an updated control wheel listed so Sony recognized there was a problem of some sort, at least to themselves if no one else.
With 4 A700's the useage might be spread thin enough to avoid the problem for some time perhaps, but it does also increase the potential percentage wise that one of them could contract the problem at some point as well.
Thing is now I hear that someone had difficulty with parts for the A700, not sure of the circumstances exactly, it could be that the repairs were worth more than the current value of the camera and judged to be not economical by the warrantors.
Greg

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Re: Sony quality control problems

Unread postby bakubo » Sat Jun 18, 2011 7:15 am

Here is someone with two LA-EA1 adapters and both are defective:

http://www.photoclubalpha.com/forum/viewtopic.php?f=49&t=5387&p=57012#p57012

More poor Sony QC.

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Re: Sony quality control problems

Unread postby Lonnie Utah » Sat Jun 18, 2011 5:09 pm

bakubo wrote:Here is someone with two LA-EA1 adapters and both are defective:.


I'd be willing to bet that it's a camera issue and not an adapter issue. Acoms razor...

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Re: Sony quality control problems

Unread postby bakubo » Sat Jun 18, 2011 10:46 pm

Lonnie Utah wrote:I'd be willing to bet that it's a camera issue and not an adapter issue. Acoms razor...


Yes, it could be a defective body. Maybe the body thickness is not within spec. I think that would affect all lenses though, E-mount and others, not just lenses used with the adapter.

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WaltKnapp
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Re: Sony quality control problems

Unread postby WaltKnapp » Sun Jun 19, 2011 9:17 pm

Greg Beetham wrote:Hi Walt, long time no see, I was just pointing out that that type of poll is open to missuse, but even so it appears that there were a lot of problems with the A700 control weels; also in the service manual (late edition) for the A700 there is an updated control wheel listed so Sony recognized there was a problem of some sort, at least to themselves if no one else.
With 4 A700's the useage might be spread thin enough to avoid the problem for some time perhaps, but it does also increase the potential percentage wise that one of them could contract the problem at some point as well.
Thing is now I hear that someone had difficulty with parts for the A700, not sure of the circumstances exactly, it could be that the repairs were worth more than the current value of the camera and judged to be not economical by the warrantors.
Greg


Sony's parts system is supposed to support a model with parts for 7 years after the last manufacture of that model. That's in the information you get back from Sony repair in the fine print, or at least is what I got back from the Sony/CZ 16-80 repair information. All long term warranties won't be honored after that. All my a700s are still on long term repair/warranties, btw. It's not been near 7 years on the a700s since they were last manufactured.

Of course with Sony's anti DSLR attitude they could be trying to kill the DSLRs and force folks into buying SLT. Kind of like their poor supplying of a580s.

At the moment, to me, with no proper 700 level DSLR replacement coming ever from Sony the value of the a700s I have has gone up considerable. Their replacement would be a comparable Nikon DSLR (plus the rest of the lenses and system), which is a very expensive alternative.

As far as the control wheels, I've considered getting the boards from Sony parts if I can for future use. I expect that a good part of my luck with that is in protecting the cameras from debris as much as I can. They all have extensive use, more than that of the earliest reports of this problem.

I do agree that such polls are not very reliable. My post showed someone who did not fit your categories ;-)

Walt

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Re: Sony quality control problems

Unread postby UrsaMajor » Mon Jun 20, 2011 2:19 am

WaltKnapp wrote:Sony's parts system is supposed to support a model with parts for 7 years after the last manufacture of that model. That's in the information you get back from Sony repair in the fine print, or at least is what I got back from the Sony/CZ 16-80 repair information. All long term warranties won't be honored after that.
I believe that there is a law within the US that such support is required for seven years after production ceases. I know that there is such a law for certain other consumer goods, and I think that it may also apply to cameras.

With best wishes,
- Tom -

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Re: Sony quality control problems

Unread postby bakubo » Fri Jun 24, 2011 2:12 am

I noticed on dpreview today some maybe good news. There is a new rumor about the rumor about the rumor about a new DSLT. The rumored name is A77. Anyway, the name, when it might be released, possible specs, etc. are, afaik, all rumors. Anyway, the latest rumor is that the previous rumor about a release date is wrong and now the rumor is that it has been delayed to a new release date. Now for what might be some good news. The rumored reason for the further delay is because Sony is working to fix some QC problems. I hope this is true because if it is then it might mean that Sony is attaching more importance to QC. I've got my fingers crossed.

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Re: Sony quality control problems

Unread postby KevinBarrett » Fri Jun 24, 2011 2:51 am

bakubo wrote:I noticed on dpreview today some maybe good news. There is a new rumor about the rumor about the rumor about a new DSLT. The rumored name is A77. Anyway, the name, when it might be released, possible specs, etc. are, afaik, all rumors. Anyway, the latest rumor is that the previous rumor about a release date is wrong and now the rumor is that it has been delayed to a new release date. Now for what might be some good news. The rumored reason for the further delay is because Sony is working to fix some QC problems. I hope this is true because if it is then it might mean that Sony is attaching more importance to QC. I've got my fingers crossed.

A little bird told me the very same thing!
Kevin Barrett
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John David Cubit
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Re: Sony quality control problems

Unread postby John David Cubit » Fri Jun 24, 2011 7:24 pm

So far, I have had no problems with my a100 or a900, and I do a lot of shooting.

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Re: Sony quality control problems

Unread postby Javelin » Fri Jun 24, 2011 8:30 pm

Doesn't matter Sony just repaird my 1 year out of warranty flash shoe for free.. and in less than 10 days to boot. all you have to do is ask and most of the time they try an accomodate you. not like some who break things then don't try and get it repaired.. and still complain. I had to pay for the shoe on my sigma flash although it was only 30 bucks and I swapped it myself. Sony doesn't have QC problems any worse than any other maker.

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Re: Sony quality control problems

Unread postby bakubo » Sat Jun 25, 2011 2:04 am

Javelin wrote:Doesn't matter Sony just repaird my 1 year out of warranty flash shoe for free.. and in less than 10 days to boot. all you have to do is ask and most of the time they try an accomodate you. not like some who break things then don't try and get it repaired.. and still complain. I had to pay for the shoe on my sigma flash although it was only 30 bucks and I swapped it myself.


Glad you have had a good experience with Sony repair. Really glad. I might just take my wife out tonight to celebrate your good fortune. That is how happy I am for you. :P :lol:

Unfortunately you keep speaking out of ignorance of my situation and this is not the first time. Either you don't pay attention or you have an agenda since I have written about it so many times my fingers are tired of it. :D I went to a lot of trouble to get my A700 to Sony so they could fix it. "Fix" lasted a month or two. And this was not my first experience with Sony repair. KM had my 7D four times to fix and didn't so then I sent it twice to Sony after the takeover and they didn't do it either. Kudos to Sony though that the last time they refunded my 7D purchase price.

Javelin wrote:Sony doesn't have QC problems any worse than any other maker.


Sorry, but that is just your opinion. My opinion is the opposite -- at least with regards to past products. I can't say much about the most recent ones. If the most recent rumor about the rumor about the rumor about the rumor about the rumor -- I don't know how many levels of rumors we are at now :lol: -- is true Sony is taking QC more seriously. That is great news if the rumor is true. I get the distinct feeling this thread really, really annoys you.

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Re: Sony quality control problems

Unread postby Javelin » Mon Jun 27, 2011 11:57 am

Not really. this camera is gone. there aren't any compaints about ths issue anymore you reviving these threads every few weeks is serving no purpose other than for you to poke your finger in the eye of every poster that comes here.

bakubo wrote:
Javelin wrote:. That is great news if the rumor is true. I get the distinct feeling this thread really, really annoys you.

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Re: Sony quality control problems

Unread postby Dusty » Mon Jun 27, 2011 6:16 pm

To jump in here with some relevant info: My only Sony issue so far has been the stripped gear on the kit lens.

2 years ago, I gave visiting missionaries from the Philippines our P&S Canon. Don't recall the model, probably a 12 MP whatever was common at the time. They were back in church this weekend with this report:

They sent it in once for repair. Canon is the only camera company with a repair station in the Philippines, and for good reason: their P&S cameras don't hold up to the humid climate. Other makes supposedly do. They loved the quality of pics- their old one was a 3 MP something or other - but after the 2nd time with the problem they decided to abandon it. I forgot to ask what they're using now, but something else that will hold up to high humidity conditions is what's needed.

Dusty
An a700 and couple of a580s, plus even more lenses.


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